Return EligibilityYou may return unopened and resalable merchandise within 30 days of purchase when accompanied by the original receipt. Items must be in like-new condition.
Non-Returnable ItemsCertain products such as trading cards, blind boxes, discontinued items, and those marked as final sale cannot be returned or exchanged.
Return ProcessTo return an online purchase, bring the item, the shipping confirmation email, and your payment method to any store location.
RefundsRefunds are issued to the original payment method. Shipping fees are non-refundable.
Return ShippingCustomers are responsible for return shipping costs; we do not provide prepaid labels.
Defective or Incorrect ItemsIf you receive a damaged or wrong item, please take a photo and contact us promptly so we can organize a replacement.
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask mastermindtoys-ca Store for clarification.
Preparing your request
A clear request makes the relevant subject easier to identify. Mention the item, order reference or part of this page connected with your question. Use [email protected] or +1 7789556170 and keep a copy of the message you send.
Store contact details
The dynamic contact details for mastermindtoys-ca Store are 725 Marine Dr, Unit#303,Buzzer#3030, North Vancouver, BC, V7M 0G2, Canada, [email protected] and +1 7789556170. Use them when requesting an explanation about this page. Avoid sending confidential information that is not necessary for the store to review your question.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 725 Marine Dr, Unit#303,Buzzer#3030, North Vancouver, BC, V7M 0G2, Canada.